

If there is a quality issue the product can be returned for store credit or an exchange.

We do not accept returns or exchange for any other reason than product quality.No change or cancellation after 12 hours of the order is been submitted. Items are not returnable after a 72 hr time period of delivery. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.Īll items are carefully inspected for quality before mailing. In the event that your item arrives damaged or in poor condition, please kindly contact us (WITH PICTURE) for a replacement. Please note that Shop rongrong is NOT responsible for international packages that have been held by or lost by your country's local customs/post office.Shop rongrong is not responsible for customs charges. NOTE - CUSTOMS fees vary by country and are based on the ITEM COST - sale price is not taken into consideration for some countries so please keep this in mind when checking out.Buyer is responsible for any customs, fees, or tariffs associated with international shipping.Your postal carrier will then be able to go and retrieve the package for you.They have the ability to pin point the location the package was delivered using GPS tracking.
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Please allow a full 72 hours to pass before contacting your local USPS office. Once 72 hours has passed and your package has not been delivered you will need to reach out to your local post office directly.
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They will be able to open a case on your behalf and get you the status update you require. You can contact USPS Customer Service at 1 (800) 275 -8777.

To inquire about its status you will have to call the post office to get further information.If your package has shown In Transit but has been in the same place for multiple days this may mean that it is being held up in a distribution center.Once it is returned you have the option to pay additional shipping ( current shipping rate), a processing fee $5 and have it mailed back to you with an updated address. If the address does not exist you can wait for it to be returned to our office. Contact the USPS and see if you can intercept the package before it is delivered or arrange for it to be picked up by the mail carrier.Ģ. In the event that the wrong address does slip through the cracks you have the following options:ġ.

